Block properties provides individuals and families with a lock-up-and-go housing solution with increased security, reduced property maintenance, shared recreational areas and access to a housing community.
As part of the Property Management team, the Property Manager – Block Management, will focus on multi-owner, communal areas, shared utilities and shared building maintenance property structures. This role will include overseeing the management, maintenance and development of the properties by working closely with the owners and contractors. The primary objective is to ensure the smooth and efficient running of the property portfolio while providing a high standard of service to owners.
This role will integrate with the surveyance and accounts departments and include cross collaboration with other property managers.
Key Responsibilities:
1. Property Management:
•Oversee day-to-day operations across large, high-end residential developments.
• Conduct formal inspections to uphold exceptional standards of presentation, maintenance and safety.• Manage building services including M&E plant, lifts, access control systems, fire safety equipment and estate infrastructure.
• Lead planned preventative maintenance programmes and long-term capital works planning.
• Ensure exemplary standards of cleanliness, landscaping and amenity area upkeep.
• Maintain comprehensive property records, service-charge documentation and operational logs.
• Prepare, organise and lead AGMs and Directors’ meetings.
• Procure, appoint, and manage specialist contractors, ensuring service standards,
compliance, and value for money.
2. Owner Relations:
• Act as a trusted, professional point of contact for owners and residents.
• Deliver prompt, courteous and solutions-focused communications.
• Build strong stakeholder relationships aligned with the premium positioning of the developments.
• Manage onboarding and due-diligence processes for new owners.
• Prepare accurate minutes and documentation for AGMs and other governance meetings.
3. Financial Management
• Work with the Accounts Team to ensure financial accuracy and transparency.
• Support the preparation of detailed service-charge budgets, long-term financial plans and management accounts.
• Monitor expenditure and oversee procurement to ensure value for money without compromising standards.
4. Compliance and Regulation
• Ensure full compliance with health and safety legislation and statutory regulations.
• Oversee life-safety obligations including inspections, risk assessments and required certifications.• Adhere to AML, GDPR and all internal policies, ensuring timely reporting of any concerns.
• Identify, assess, and escalate operational risks where appropriate.
• Respond to building emergencies and major incidents, assist coordinating contractors and internal teams to ensure swift resolution and resident safety.
5. Internal Responsibilities
• Support business development by identifying opportunities to enhance service delivery or portfolio growth.
• Contribute to continuous improvement initiatives, embracing innovation and modern systems.• Collaborate effectively across departments to support organisational objectives.
• Undertake additional duties as required to maintain the high standards expected of the properties.
Qualifications and experience:
•Minimum 5 GCSEs (or equivalent).
• Minimum 2 years’ experience in property or block management, ideally within large or premium residential developments.• Experience using property management software systems is advantageous.
• Experience with co-ownership structures, service-charge management and residential associations preferred.
• Strong understanding of property-related risk management.
• Proficient in Microsoft 365.
• Valid driving licence.
Skills and behaviours:
• Strong organisational capability and ability to manage competing priorities.
• Exceptional written and verbal communication skills.
• High levels of professionalism, discretion and personal integrity.
• Confident decision-maker with the ability to manage complex issues.
• Analytical mindset with meticulous attention to detail.
• Proactive, solutions-driven and able to work independently.
• Embraces technology, innovation and continuous improvement.
• Motivated to uphold premium service standards and deliver excellent outcomes.
• Effective team collaborator while capable of working autonomously.