Job Summary:

Property Manager for commercial plays a crucial role in the successful operation and maintenance of commercial real estate assets.

As part of the Property Management team, the Property Manager – Commercial has

to ensure that the portfolio of properties is managed in an efficient and cost-effective

manner. The primary objective is to ensure optimal utilisation of the real estate

portfolio while providing a high standard of service to tenants and stakeholders.

This role will integrate with the surveyance and accounts departments and include

cross collaboration with other property managers.

Key Responsibilities:

1. Property Management:

• Prepare and produce detailed inspection reports and compile letters highlighting condition of properties and works to be carried out by landlord, managing agents and/or tenants, in accordance with respective lease obligations.
• Conduct inspections to assess maintenance needs, health and safety compliance and overall condition of the properties. 
• Organise H&S, Fire and any other Risk Assessments, review and implement follow up works.
• Handle tenant inquiries, complaints and requests promptly and professionally, striving to maintain high levels of tenant satisfaction.
• Coordinate and manage property repairs, renovations and maintenance activities, ensuring timely completion and cost-effectiveness.
• Maintain accurate and up-to-date property records, including lease agreements, rental payments and maintenance history.
• Attend client meetings and lead annual client visits.
• Prepare and analyse service charge budgets.
• Implement and oversee rent reviews and increases process.

2. Tenant Relations:

• Act as primary point of contact for tenants, address their concerns and resolving any issues that may arise.
• Conduct regular owner and tenant meetings to facilitate dialogue, addressing issues in a timely manner.
• Manage the application and selection process for new tenants, ensuring adherence to the owners’ wishes, company policies and procedures, and regulatory requirements.
• Undertake owner and tenant satisfaction and/or surveys from time to time, analysing data and reporting on the results.
• Set up of new owner and tenancy files within systems in line with the Company policies and procedures.

3. Financial Management

• Prepare and manage the property budget, ensuring proper allocation of
  resources and meeting financial targets.
• Review and approve contractor invoices, and manage financial transactions
  related to the properties.
• Assist to collect arrears, taking appropriate action to minimise financial losses.
• Collaborate with the accounts team to ensure that all transactions are
  accurately processed, to prepare financial and management reports and
  analysis relating to the properties for the owners.
• Ensure that all meter readings are completed in a timely manner and all costs
  apportioned accurately.

4. Compliance and Regulation

•  Remain up to date with Jersey housing legislation, regulations and standards
  and ensure properties comply with legislation.
• Ensure properties meet the health and safety requirements.
• Understand and adhere to company policies and procedures, including AML
  and GDPR obligations and undertake regular in-house training.
• Remain vigilant and report any regulatory suspicions including AML and GDPR
  breaches in a timely manner to the MLRO.

5. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing
  business opportunities.
• Support the business with identifying high risks to the business in a timely
  manner.
• Strive to work effectively and efficiently, minimising operational costs where
  possible.
• Carry out any tasks that may be reasonably required to improve management
  of properties.
• Undertake any other reasonable tasks in line with skills and knowledge for this
  position.
  Qualifications and experience:
• Educated to relevant / property management degree level or equivalent
• Minimum 2 years’ experience in property management or similar role
• Good understanding of property law and health and safety regulations in
  Jersey
• Experience of the management and administration of co-ownership
  companies and associations
• Demonstrable experience in using MS Office365
• Solid understanding of risk management relating to properties
• Valid driving licence

Skills and behaviours:

• Ability to prioritise competing tasks
• Demonstrate integrity and honesty
• Intellectual curiosity and ability to see bigger picture
• Be able to share your vision to motivate and inspire others
• Make tough decisions
• Excellent communication at all levels
• Excellent time management and organisational skills
• Use your initiative and imagination with confidence
• Ability to work independently and unsupervised
• Driven to be the best you can
  
• Likes technological change and process improvement
• Wants to make a difference to the business
• Analytical and detailed mind
• Self-motivated, self-started but also a team player