Commercial properties play an important role in supporting businesses across the island, providing professional environments for offices, retail and mixed-use spaces while ensuring buildings are well maintained, compliant and efficiently managed.
As part of the Property Management team, the Commercial Property Manager will oversee the management of a portfolio of commercial and mixed-use properties. The role will involve working closely with landlords, tenants and contractors to ensure properties are maintained to a high standard and managed in an efficient and professional manner.
In addition, this role will provide leadership and oversight to the team of property managers, supporting them in the day-to-day management of their portfolios, ensuring consistent service delivery, and helping to develop best practice across the department.
The primary objective is to ensure the smooth and effective running of the commercial property portfolio while delivering a high level of service to clients and occupiers.
This role will work closely with the accounts departments and involve regular collaboration with other property managers across the business.
Key Responsibilities:
Key Accountabilities
• Lead, manage and develop a team of Property Managers and assistants, with overall responsibility for the team.
• Set clear expectations, priorities and standards across the team, putting business first.
• Ensure statutory, contractual and service obligations are met across all managed properties.
• Act as escalation point for complex, high-risk or sensitive matters, escalating where necessary.
• Take ownership of team performance
Leadership & People Management Responsibilities
• Direct line management of the Commercial management team, including:
o Regular 1-to-1s
o Performance reviews
o Assist with the teams objective monitoring
• Coach, support and upskill team members, identifying training needs and capability gaps
• Embed consistent ways of working, templates and best practice across the team
• Allocate workload effectively, ensuring fair distribution and resilience during absence
• Provide guidance and quality control on correspondence, reports and decision-making
• Foster a culture of accountability, collaboration and professional pride
• Support onboarding and training of new team members
Operational Oversight & Coordination
• Maintain oversight of key recurring tasks across the portfolio, including:
o Property inspections
o Insurance renewals and claims
o Compliance schedules
o Contractor performance
o Accounts coordination and invoicing processes
• Ensure systems are kept accurate and up to date, with clear visibility of:
o Outstanding actions
o Deadlines
o Risks and escalations
• Act as point of coordination between the team and:
o Accounts
o Senior management
Property & Contracts Management (Reduced Personal Portfolio)
While the primary focus is team leadership, the role holder will continue to manage a smaller, strategic portfolio, including:
• Liaison with landlords, tenants and contractors
• Oversight of planned and reactive maintenance
• Review and management of leases and contracts
• Handling complex or sensitive issues that require senior input
• Ensuring compliance with legal and regulatory requirements
Tenant & Client Relations
• Act as senior point of contact for escalated tenant and landlord matters
• Support the team in resolving disputes and complex issues professionally
• Ensure a consistent, high-quality client experience across the team
• Contribute to owner and tenant meetings where senior representation is required
Skills & Experience
Essential:
• Strong background in property and contracts management
• Proven ability to manage multiple priorities and stakeholders
• Excellent communication, organisation and decision-making skills
• High level of accountability and ownership
Desirable:
• Previous experience managing or mentoring others
• Experience working across departments (accounts, surveyance, operations)
• Confidence handling escalations and commercially sensitive situations