Job Summary

Block Properties provides individuals and families with a lock-up-and-go housing solution offering increased security, reduced property maintenance, shared recreational areas, and access to a housing community.

As part of the Property Management team, the Property Manager – Block Management will focus on multi-owner properties with communal areas, shared utilities, and shared building maintenance structures. This role involves overseeing the management, maintenance, and development of these properties while working closely with owners and contractors.

The primary objective is to ensure the smooth and efficient running of the property portfolio while providing a high standard of service to owners. The role will integrate with the Surveying and Accounts departments, including cross-collaboration with other Property Managers.

Key Responsibilities

1. Property Management

• Oversee the day-to-day management of block properties.

• Conduct inspections to assess maintenance needs, health and safety compliance, and overall property condition.

• Handle owner inquiries, complaints, and requests promptly and professionally, maintaining high levels of owner satisfaction.

• Liaise with the Maintenance team to co-ordinate property repairs, renovations, and maintenance activities, ensuring timely completion and cost-effectiveness.

• Maintain accurate and up-to-date property records, including service charges and maintenance history.

• Arrange and lead AGMs.

2. Owner Relations

• Act as a secondary point of contact for owners, addressing concerns and resolving issues efficiently.

• Manage transitioning and due diligence processes for new owners.

• Oversee administrative duties such as minutes of meetings for AGMs and Directors’ meetings.

3. Financial Management

• Collaborate with the Accounts team to ensure all transactions are accurately processed.

• Prepare financial and management reports and analysis relating to the properties for owners.

4. Compliance and Regulation

• Ensure properties meet all health and safety requirements.

• Adhere to company policies and procedures, including AML and GDPR obligations, and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions or breaches (including AML and GDPR) in a timely manner to the MLRO.

5. Internal Responsibilities

• Maintain a proactive approach to identifying and progressing new business opportunities.

• Support the business in identifying high-risk areas in a timely manner.

• Strive to work effectively and efficiently, minimising operational costs where possible.

• Carry out any tasks reasonably required to improve the management of properties.

• Undertake any other reasonable tasks aligned with skills and knowledge for this position.