The Role: Residential Property Manager

Job Summary:

The residential lettings market provides individuals and families with a flexible housing solution without the long-term commitment of property ownership, and is a key player in Jersey’s Bridging Island Plan.

As part of the Property Management team, the Property Manager – Residential will focus on managing properties owned by private individuals or companies. This role will include overseeing the management, maintenance and development of the properties by working closely with the tenants, contractors and owners. The primary objective is to ensure the smooth and efficient running of the property portfolio while providing a high standard of service to tenants and stakeholders.

This role will integrate with the surveyance and accounts departments and include cross collaboration with other property managers.

Key Responsibilities:

1. Property Management:

• Oversee day-to-day management of residential properties.

• Conduct inspections to assess maintenance needs, health and safety

  compliance and overall condition of the properties.

• Handle tenant inquiries, complaints and requests promptly and professionally,

  striving to maintain high levels of tenant satisfaction.

• Coordinate and manage property repairs, renovations and maintenance

  activities, ensuring timely completion and cost-effectiveness.

• Maintain accurate and up-to-date property records, including lease

  agreements, rental payments and maintenance history.

• Attend client meetings and lead annual client visits.

2. Tenant Relations:

• Act as primary point of contact for tenants, address their concerns and resolving any issues that may arise.

• Manage the application and selection process for new tenants, including background checks, preparing tenancy agreements and ensuring compliance with Jersey’s housing legal requirements.

• Manage lease renewals, rental increases and tenant move-outs in accordance with the owner’s wishes, legal requirements and company policies.

• Set up of new tenancy files within systems in line with the Company policies and procedures.

• Carry out any administrative duties e.g., letters for tenants.

3. Financial Management

• Assist to collect rent payments, review and approve contractor invoices, and manage financial transactions related to the properties.

• Assist to collect arrears, taking appropriate action to minimise financial losses.

• Collaborate with the accounts team to ensure that all transactions are accurately processed, to prepare financial and management reports and

  analysis relating to the properties for the owners.

• Ensure that all meter readings are completed in a timely manner and all costs

  apportioned accurately.

4. Compliance and Regulation

• Remain up to date with Jersey housing legislation, regulations and standards and ensure the housing trusts comply with the legislation.

• Ensure properties meet the health and safety requirements.

• Understand and adhere to company policies and procedures, including AML

  and GDPR obligations and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions including AML and GDPR

  breaches in a timely manner to the MLRO.

5. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing business opportunities.

• Support the business with identifying high risks to the business in a timely manner.

• Strive to work effectively and efficiently, minimising operational costs where possible.

• Carry out any tasks that may be reasonably required to improve management of properties.

• Undertake any other reasonable tasks in line with skills and knowledge for this position

• • Educated to relevant / property management degree level or equivalent

  • Minimum 2 years’ experience in property management or similar role

  • Good understanding of property law and health and safety regulations in

    Jersey

  • Experience of the management and administration of co-ownership

    companies and associations

  • Demonstrable experience in using MS Office365

  • Solid understanding of risk management relating to properties

  • Valid driving licence

Skills and Behaviours

• Ability to prioritise competing tasks

• Demonstrate integrity and honesty

• Intellectual curiosity and ability to see bigger picture

• Be able to share your vision to motivate and inspire others

• Make tough decisions

• Excellent communication at all levels

• Excellent time management and organisational skills

• Use your initiative and imagination with confidence

• Ability to work independently and unsupervised

• Driven to be the best you can

• Likes technological change and process improvement

• Wants to make a difference to the business

• Analytical and detailed mind

• Self-motivated, self-started but also a team player

If you are interested in applying for this position, please send a copy of your CV to recruitment@maillardandco.com).