The Role: Head of Maintenance/Estate Services

Job Summary:

The Head of Maintenance is a critical leadership role responsible for overseeing all aspects of maintenance operations within the organization. This individual will ensure the efficient and effective functioning of equipment, facilities, and the systems, contributing to the safety, productivity, and sustainability of our operations.

The position will ensure that all properties are maintained to a high standard and meet or exceed the expectations of their tenants and owners. In addition, the role holder will have a commercial and financial focus, with responsibilities for maximising the value of the portfolio, driving revenue growth and managing costs.

Key Responsibilities:

1. Property Management

• Lead and manage the Estate Managers, Estate Operatives and TPM team, fostering a culture of safety, reliability and continuous improvement.

• Develop and implement maintenance strategies that align with organizational goals and objectives.

• Manage Estate maintenance budgets, ensuring cost-effective operations while maintaining high standards.

• Manage all maintenance requests coming into the business, ensuring they are dealt with in a fast and effective manor.

• Establish and oversee preventive maintenance programs to minimize downtime and extend the life of equipment and facilities.

• Ensure all maintenance activities comply with industry regulations and safety standards.

• Coordinate with external contractors and suppliers to ensure quality services and materials.

• Develop and implement protocols for responding to maintenance emergencies and unexpected breakdowns.

• Ensure compliance with with RICS guidelines and procedures. Objectives from Annual O.S.T. Plan agreed at Strategy Week delivered to agreed timelines.

• Growing respect for the Company and team from clients and the wider Island

  business community.

2. Compliance and Regulation

• Understand and adhere to company policies and procedures, including AML and GDPR obligations and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions including AML and GDPR breaches in a timely manner to the MLRO

• Undertake mandatory company staff training and complete these in a timely manner

3. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing business opportunities

• Support the business with identifying high risks to the business in a timely manner.

• Strive to work effectively and efficiently, minimising operational costs where possible.

• Carry out any tasks that may be reasonably required to improve management of properties.

• Undertake any other reasonable tasks in line with skills and knowledge for this position

• 7+ Years of experience in facilities / estate management, with a proven track record of success in managing budgets and insurance claims.

• Demonstrable experience of managing and leading teams effectively.

• Experience of being able to negotiate fees even in difficult circumstances.

• Membership of a professional body such as the Royal Institute of Chartered

  Surveyors (RICS), or Chartered Institute of Building (CIOB) is highly desirable.

• Strong leadership skills, with the ability to lead and inspire a team to achieve results.

• Strategic thinker, with the ability to develop and implement property management strategies that drive revenue growth and cost savings.

• Excellent communication and interpersonal skills, with the ability to build relationships with a diverse group of stakeholders.

• Strong problem-solving skills, with the ability to identify issues and develop creative solutions.

• Detail-oriented, with a focus on ensuring that all properties are maintained to a high standard.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

• Demonstrable knowledge of property management laws and regulations.

• Proficiency in property management software, Microsoft Office and other

  technology.

• Commitment to act ethically and with integrity.

• Make decisions quickly weighing up the needs of staff and clients, and the risks

  associated with decisions.

If you are interested in applying for this position, please send a copy of your CV to recruitment@maillardandco.com).