The Role: Estate Manager

Job Summary:

The Estate Manager will oversee and manage estate properties, ensuring their seamless operation and maintenance. This position is similar to that of a property manager, but it requires a more hands on approach emphasizing the management of estate operatives / caretakers and the cultivation of a welcoming atmosphere.

The ideal candidate will possess a solid background in property maintenance along with outstanding leadership abilities.

Key Responsibilities:

1. Property Management:

• Oversee the day-to-day operations of estate properties, and manage Estate Operatives, ensuring they are well-maintained and presented.

• Prepare and produce detailed inspection reports and compile letters highlighting condition of properties and works to be carried out by landlord, managing agents and/or tenants, in accordance with respective lease obligations.

• Dealing with insurance and latent defect insurance claims.

• Conduct inspections to assess maintenance needs, health and safety

  compliance and overall condition of the properties.

• Organise H&S, Fire and any other Risk Assessments, review and implement

  follow up works.

• Handle tenant inquiries, complaints and requests promptly and professionally,

  striving to maintain high levels of tenant satisfaction.

• Coordinate and manage property repairs, renovations and maintenance

  activities, ensuring timely completion and cost-effectiveness.

• Maintain accurate and up-to-date property records, including lease

  agreements, rental payments and maintenance history.

• Attend client meetings and lead annual client visits.

• Prepare and analyse service charge budgets.

• Implement and oversee rent reviews and increases process.

2. Tenant Relations:

• Act as primary point of contact for tenants, address their concerns and resolving any issues that may arise.

• Attend with the Property Manager AGM’s to answer queries concerning maintenance and repairs.

3. Financial Management

• Manage Estate maintenance budgets, ensuring cost-effective operations while maintaining high standards.

• Review and approve contractor invoices, and manage financial transactions related to the properties.

• Collaborate with the accounts team to ensure that all transactions are accurately processed, to prepare financial and management reports and analysis relating to the properties for the owners.

• Ensure that all meter readings are completed in a timely manner and all costs apportioned accurately.

4. Compliance and Regulation

• Remain up to date with Jersey housing legislation, regulations and standards and ensure properties comply with legislation.

• Ensure properties meet the health and safety requirements.

• Understand and adhere to company policies and procedures, including AML

  and GDPR obligations and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions including AML and GDPR

  breaches in a timely manner to the MLRO.

5. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing business opportunities.

• Support the business with identifying high risks to the business in a timely manner.

• Strive to work effectively and efficiently, minimising operational costs where possible.

• Carry out any tasks that may be reasonably required to improve management of properties.

• Undertake any other reasonable tasks in line with skills and knowledge for this position.

• Ability to prioritise competing tasks

• Demonstrate integrity and honesty

• Intellectual curiosity and ability to see bigger picture

• Be able to share your vision to motivate and inspire others

• Make tough decisions

• Excellent communication at all levels

• Excellent time management and organisational skills

• Use your initiative and imagination with confidence

If you are interested in applying for this position, please send a copy of your CV to recruitment@maillardandco.com).