The Role: Block Property Manager

Job Summary:

Block properties provides individuals and families with a lock-up-and-go housing solution with increased security, reduced property maintenance, shared recreational areas and access to a housing community.

As part of the Property Management team, the Property Manager – Block Management, will focus on multi-owner, communal areas, shared utilities and shared building maintenance property structures. This role will include overseeing the management, maintenance and development of the properties by working closely with the owners and contractors. The primary objective is to ensure the smooth and efficient running of the property portfolio while providing a high standard of service to owners.

This role will integrate with the surveyance and accounts departments and include cross collaboration with other property managers.

Key Responsibilities:

1. Property Management:

• Oversee day-to-day management of block properties.

• Conduct inspections to assess maintenance needs, health and safety

  compliance and overall condition of the properties.

• Handle owner inquiries, complaints and requests promptly and professionally,

  striving to maintain high levels of owner satisfaction.

• Liaise with the Maintenance team to co-ordinate property repairs, renovations

  and maintenance activities, ensuring timely completion and cost-

  effectiveness.

• Maintain accurate and up-to-date property records, including services

  charges and maintenance history.

• Arrange and lead AGM’s

2. Owner Relations

• Act as secondary point of contact for owners, address their concerns and resolving any issues that may arise.

• Manage transitioning and due diligence processes for new owners.

• Oversee any administrative duties e.g., minutes of meetings for AGM’s and

  Director’s meetings.

3. Financial Management

• Collaborate with the accounts team to ensure that all transactions are accurately processed, prepare financial and management reports and analysis relating to the properties for the owners.

4. Compliance Responsibilities

• Ensure properties meet the health and safety requirements.

• Understand and adhere to company policies and procedures, including AML

  and GDPR obligations and undertake regular in-house training.

• Remain vigilant and report any regulatory suspicions including AML and GDPR

  breaches in a timely manner to the MLRO.

5. Internal Responsibilities

• Maintain a pro-active approach to identifying new and progressing existing business opportunities.

• Support the business with identifying high risks to the business in a timely manner.

• Strive to work effectively and efficiently, minimising operational costs where possible.

• Carry out any tasks that may be reasonably required to improve management of properties.

• Undertake any other reasonable tasks in line with skills and knowledge for this position.

• Educated to 5 GCSE’s minimum

• Minimum 2 years’ experience in property management or similar role

• Good understanding of property law and health and safety regulations in

  Jersey

• Experience of the management and administration of co-ownership

  companies and associations preferred

• Demonstrable experience in using MS Office365

• Solid understanding of risk management relating to properties

• Valid driving licence

Skills and Behaviours

• Ability to prioritise competing tasks

• Demonstrate integrity and honesty

• Intellectual curiosity and ability to see bigger picture

• Be able to share your vision to motivate and inspire others

• Make tough decisions

• Excellent communication at all levels

• Excellent time management and organisational skills

• Use your initiative and imagination with confidence

• Ability to work independently and unsupervised

• Driven to be the best you can

• Likes technological change and process improvement

• Wants to make a difference to the business

• Analytical and detailed mind

• Self-motivated, self-started but also a team player

If you are interested in applying for this position, please send a copy of your CV to recruitment@maillardandco.com).